topic Re: No confirmation email in Archived Posts

No confirmation email

Wardy69 — Fri, 10 Sep 2021 16:57:06 GMT

Hi,

yesterday I ordered the new Galaxy watch 4 over the phone as per my upgrade and paid for next day delivery. The lovely woman I was speaking too confirmed it would be delivered today but it still hasn't arrived.

I never received any sort of confirmation email so I can't track the order.

I have however received an email confirming the trade in pack has been sent to me, as I'm trading in my current Galaxy watch 46mm 4G.

Can anyone help?

Re: No confirmation email

Chris_B — Fri, 10 Sep 2021 17:39:11 GMT

@Wardy69 You’ll need to call customer services but have you checked your spam folder ?

Re: No confirmation email

Wardy69 — Fri, 10 Sep 2021 18:00:50 GMT

Yes, I've checked my spam and junk folder.

I guess I'll ring up again then. 🙄

Thanks for replying.

Re: No confirmation email

steve19801980 — Fri, 10 Sep 2021 19:43:30 GMT

You can always install the DPD app and register with them then your deliveries come up automatically

Re: No confirmation email

Wardy69 — Fri, 10 Sep 2021 19:48:21 GMT

Surely I'll need the order number and/or tracking number from the confirmation email? Which I haven't got yet.

Re: No confirmation email

steve19801980 — Fri, 10 Sep 2021 19:49:45 GMT

Nope, mine all come up automatically from any purchase with any company who use them

Re: No confirmation email

Wardy69 — Fri, 10 Sep 2021 19:59:54 GMT

Oh fair enough, I'll download it now and have a look, cheers!

Re: No confirmation email

Wardy69 — Fri, 10 Sep 2021 20:10:47 GMT

There's no information on the app, I have no parcel or shipment activity. Pretty annoyed at the fact I was told it would be here today and paid for it to be.

Re: No confirmation email

Christopher_B — Sat, 11 Sep 2021 07:27:47 GMT

Hi @Wardy69

Have you had the chance to speak to our customer care team about this yet?

Thanks

Chris

Re: No confirmation email

Wardy69 — Sat, 11 Sep 2021 08:20:32 GMT

Not yet Chris, lines were closed when I tried yesterday.

I'll try again later today after work if I remember!

Cheers

Re: No confirmation email

Christopher_B — Sat, 11 Sep 2021 08:28:15 GMT

@Wardy69 please let us know how you get on.

Thanks

Chris

Re: No confirmation email

Wardy69 — Sat, 11 Sep 2021 23:14:01 GMT

So I called after work today and it turns out the watch is actually out of stock and unfortunately they can't give me an estimated delivery date.

It's just a waiting game for now.

Cheers

Re: No confirmation email

Christopher_B — Sun, 12 Sep 2021 07:46:19 GMT

Hi @Wardy69

Thanks so much for coming back to us and letting us know.

Thanks

Chris