topic Re: Upgrade confirmation in Archived Posts

Upgrade confirmation

Tinkerbell261 — Fri, 10 Sep 2021 20:01:19 GMT

I placed an upgrade yesterday afternoon through the online chat but I haven't received an email. I've checked my inbox and spam folder but nothing

Christopher_B — Sat, 11 Sep 2021 07:46:20 GMT

Welcome to the EE Community.

I hope you're well and having a nice weekend.

The email can take a little while to come through, is it still not there this morning?

Thanks

Chris

Tinkerbell261 — Sat, 11 Sep 2021 07:54:26 GMT

Still no email

Christopher_B — Sat, 11 Sep 2021 07:57:47 GMT

Thanks for checking @Tinkerbell261

The best thing to do is have a chat with our customer care team. They'll be able to look into this and ensure everything is processing as expected.

Thanks

Chris