topic Re: Re: where is my new 5G sim? in Archived Posts

Re: where is my new 5G sim?

Jozua84 — Wed, 08 Sep 2021 20:16:35 GMT

I have been waiting for mine som over week already. Payment 15£ still pending. What is going on?

Chris_B — Wed, 08 Sep 2021 20:37:06 GMT

@Jozua84 You’ll not get a 5G sim if you’ve spent £15 as 5G isn’t available on PAYG.

You also might want to call customer services.

Leanne_T — Thu, 09 Sep 2021 07:08:51 GMT

Thanks for coming to the community.

SIM orders can take 2-5 working days to arrive and are delivered by Royal Mail.

If this timescale has now passed, please give us a call and the team will get this looked into for you.

Leanne.

Jozua84 — Fri, 10 Sep 2021 13:32:34 GMT

Well sorry 4g sim than deal was 15gfor 15£.

Leanne_T — Fri, 10 Sep 2021 13:37:57 GMT

Thanks for coming back to us.

If you give us a call and the team will get this looked into for you 🙂

Leanne.