topic Samsung S21 order in Archived Posts

Samsung S21 order

Nicole189018 — Tue, 31 Aug 2021 20:31:21 GMT

Hi all

I upgraded online to a Samsung galaxy s21 and was told it was out of stock but would only take a maximum of 7 days.. has anyone else had this recently? If so how long did it take? As now it’s saying minimum of 14 days. My current phone is on its way out so I’m desperate really and annoying to be told 2 different things.

Re: Samsung S21 order

Chris_B — Tue, 31 Aug 2021 20:46:47 GMT

@Nicole189018 it’s going to depend on when Samsung send more to EE of the device/model type you ordered.

Re: Samsung S21 order

Christopher_G — Wed, 01 Sep 2021 07:07:30 GMT

Hi @Nicole189018

Welcome to the community and thanks for ordering.

Which colour and memory size did you choose? I'll check our stock levels for you.

Chris

Re: Samsung S21 order

Nicole189018 — Wed, 01 Sep 2021 15:53:18 GMT

Hi thank you for replying @Christopher_G

It’s the Samsung galaxy s21 in grey and 128gb storage

if there are any other colours for dispatch sooner I’m happy to change

Re: Samsung S21 order

Christopher_B — Thu, 02 Sep 2021 07:12:26 GMT

Hi @Nicole189018

I've checked and that colour and memory variant is still showing as expected delivery within 7 days, all other colour variants are the same or more.

As it's been longer than the 7 days I would suggest having a chat with our customer care team so they can check on your order.

Thanks

Chris

Re: Samsung S21 order

Nicole189018 — Thu, 02 Sep 2021 07:34:54 GMT

Thank you very much

Re: Samsung S21 order

jarkimond — Wed, 08 Sep 2021 14:13:31 GMT

Hi Nicole - did your phone arrive yet?

Re: Samsung S21 order

SueMcM — Wed, 08 Sep 2021 20:58:07 GMT

Did you receive this yet?