topic No order confirmation by email in Archived Posts

No order confirmation by email

JonnyManc — Wed, 08 Sep 2021 10:58:14 GMT

Started an upgrade on the 3rd September for the s21 (I know there is a stock issue) but I never received a confirmation email... Only the text to track the order.

I'm gonna need the order confirmation to claim the goodies from Samsung.....

How can I get this please?

Thanks

Re: No order confirmation by email

Clearwater2021 — Wed, 08 Sep 2021 11:41:49 GMT

Same problem can’t find my account there’s been no confirmation. One minute Ee pops up when it needs topping up then boom gone when I want to check on it.

Re: No order confirmation by email

Katie_B — Wed, 08 Sep 2021 13:16:44 GMT

Hello @JonnyManc and @Clearwater2021.

How did you process your order?

Was this online, over the phone or in store?

Once you receive your phone you will be provided with a delivery note which can be uploaded as your proof of purchase.

To complete the claim once you have your new phone please visit this website.

Katie 🙂

Re: No order confirmation by email

JonnyManc — Wed, 08 Sep 2021 13:34:47 GMT

Hi Katie

It was done over the phone and the lady told me I would get an email confirmation, but I just got the text.

Here's hoping I get everything I need when the phones arrives (which will hopefully be soon)

Thanks

Chris