topic Re: Upgrade in Archived Posts

Upgrade

Tina45 — Tue, 07 Sep 2021 21:42:52 GMT

I did an upgrade on the 4/9/2021 for the Samsung S21 in pink 5g and still heard nothing but was told on the 4th I'd get it on Monday but then told it's 7days what happens if I do not receive the new device in 7 days

Re: Upgrade

Northerner — Wed, 08 Sep 2021 05:30:09 GMT

Hi @Tina45

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Upgrade

Tina45 — Wed, 08 Sep 2021 05:59:20 GMT

Hi I have their isn't a tracking number and it's not budged from saying
order confirmed that's it

Re: Upgrade

Christopher_B — Wed, 08 Sep 2021 07:36:04 GMT

Hi @Tina45

Can I just check, how did you find out it was a 7 days timescale, was it one of our agents who advised you of this?

Thanks

Chris

Re: Upgrade

Tina45 — Wed, 08 Sep 2021 08:01:20 GMT

Hi yes it was when I rang on Monday they informed me that it will be 7days
for the device to be dispatched

Re: Upgrade

Christopher_B — Wed, 08 Sep 2021 08:08:22 GMT

Thanks @Tina45

In that case the agent would have checked the order and we know it's good to go.

As soon as things start moving we'll be in touch with delivery details. I recommend downloading the DPD app as this will also be updated.

Thanks

Chris

Re: Upgrade

Tina45 — Wed, 08 Sep 2021 08:30:20 GMT

I will do that where would my tracking number be in the conformation email

Re: Upgrade

Christopher_B — Wed, 08 Sep 2021 08:54:19 GMT

@Tina45

Did you place your the original order online, over the phone or in store?

Thanks

Chris

Re: Upgrade

Tina45 — Wed, 08 Sep 2021 08:55:20 GMT

It was over the phone

Re: Upgrade

Christopher_B — Wed, 08 Sep 2021 09:11:26 GMT

Thanks @Tina45, after placing the order did you get a confirmation email?

Chris

Re: Upgrade

Tina45 — Wed, 08 Sep 2021 09:13:20 GMT

Yes just saying order confirmed that's it

Re: Upgrade

Christopher_B — Wed, 08 Sep 2021 09:26:51 GMT

Thanks @Tina45, that means we have the eight details then.

Once we have stock and the order is processed you will get another email with tracking information.

Thanks

Chris

Re: Upgrade

Tina45 — Wed, 08 Sep 2021 09:29:20 GMT

Ok thanks if I don't receive the device on the 7th day would I be able to
have a refund and go into the local store to get a phone

Re: Upgrade

Christopher_B — Wed, 08 Sep 2021 09:34:00 GMT

@Tina45 It should arrive, but if not you can give us a call to cancel your order and pop into store no problem.

However we can't guarantee the store will have the phone you want in stock.

Thanks

Chris

Re: Upgrade

Tina45 — Wed, 08 Sep 2021 09:36:20 GMT

Thank you I will give till Saturday as that will be the full 7 days and if
I have not heard anything I will cancel my order and it's ok if they
haven't I will look at another device