https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1075829#M318791 <P>Hi it said I was able to have an early upgrade with no fees. But when I go through the upgrade its saying I have to pay £243 upfront fee. I'm so confused and frustrated</P> Tue, 07 Sep 2021 20:21:12 GMT Lwaters1601 2021-09-07T20:21:12Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1075829#M318791 <P>Hi it said I was able to have an early upgrade with no fees. But when I go through the upgrade its saying I have to pay £243 upfront fee. I'm so confused and frustrated</P> Tue, 07 Sep 2021 20:21:12 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1075829#M318791 Lwaters1601 2021-09-07T20:21:12Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1075878#M318792 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2107476">@Lwaters1601</a>&nbsp;</P> <P>&nbsp;</P> <P>If you upgrade early you normally pay a fee (your remaining contract term) you still need to pay any cost of your new contract like the handset just not the remaining contract term of your old plan, hence free.</P> <P>&nbsp;</P> <P>Thanks</P> Wed, 08 Sep 2021 05:34:05 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1075878#M318792 Northerner 2021-09-08T05:34:05Z