topic Orders in Archived Posts

Orders

Creecher69 — Mon, 08 Jun 2020 01:05:53 GMT

Have placed an order and received confirmation and nothing more since, why oh why does you order tracker do nothing more than state it cannot be tracked at this time. Would be helpful if it could give info of what stage it's at and rough estimates of despatch and delivery date.

Re: Orders

Profile closed — Mon, 08 Jun 2020 01:11:30 GMT

Hi @Creecher69

Welcome to the EE Community,

if the order tracker isn't displaying any information call freephone 0800 317 720 and a customer service advisor will be able to assist you.

Thanks,

David.

Re: Orders

Creecher69 — Tue, 09 Jun 2020 04:03:26 GMT

Still does not address my original complaint that the Order Tracker needs to supply more information and not just on the way or we haven't a clue what's going on.

Re: Orders

Profile closed — Tue, 09 Jun 2020 04:24:01 GMT

@Creecher69 the community is a public forum if you wish to complain about the order tracker I recommend contacting customer services.

Re: Orders

Jon_K — Tue, 09 Jun 2020 07:30:00 GMT

Hi @Creecher69.

I'm sorry to hear the order tracker wasn't giving you the required information.

I'd recommend contacting our Customer Care team so they can check this for you and give you an update.

Jon

Re: Orders

Loføten — Sat, 04 Sep 2021 09:51:18 GMT

Same issues here, on hold for over an hour to then be told the tracking number they gave me is showing as invalid, hilarious absolute joke, quick enough to come n take money out of your account but can't tell you if you order has went through, in the words of Billy butcher, absolutely diabolical

Re: Orders

Loføten — Sat, 04 Sep 2021 09:51:53 GMT

Hilarious, tried this also 🤣

Re: Orders

Leanne_T — Sat, 04 Sep 2021 09:54:03 GMT

Hi @Loføten

Thanks for coming to the community.

Could they track your order using other details to see if this has gone through for you?

Have you upgraded or is this a new contract?

Leanne.

Re: Orders

Loføten — Sat, 04 Sep 2021 10:09:13 GMT

This is for ps5- I don't know as nobody has even offered to do this?

Re: Orders

Leanne_T — Sat, 04 Sep 2021 10:11:10 GMT

Thanks @Loføten

When did you place the order?

Did you receive a confirmation email?

Leanne.