https://community.ee.co.uk/t5/Archived-Posts/Don-t-like-my-upgrade-phone/m-p/1072089#M318606 <P>Stores will not be able to process this, refunds have to be done via the Chanel you purchased it from</P> Mon, 23 Aug 2021 16:53:26 GMT Khodgetts 2021-08-23T16:53:26Z https://community.ee.co.uk/t5/Archived-Posts/Don-t-like-my-upgrade-phone/m-p/1072084#M318605 <P>&nbsp;Ordered my upgrade online and it came today and I hate the new phone can I return the phone I store or do I have to return through post since it was bought online?&nbsp;</P> Mon, 23 Aug 2021 16:46:14 GMT https://community.ee.co.uk/t5/Archived-Posts/Don-t-like-my-upgrade-phone/m-p/1072084#M318605 LC2304 2021-08-23T16:46:14Z https://community.ee.co.uk/t5/Archived-Posts/Don-t-like-my-upgrade-phone/m-p/1072089#M318606 <P>Stores will not be able to process this, refunds have to be done via the Chanel you purchased it from</P> Mon, 23 Aug 2021 16:53:26 GMT https://community.ee.co.uk/t5/Archived-Posts/Don-t-like-my-upgrade-phone/m-p/1072089#M318606 Khodgetts 2021-08-23T16:53:26Z https://community.ee.co.uk/t5/Archived-Posts/Don-t-like-my-upgrade-phone/m-p/1072093#M318607 <P>If you ordered by phone or online you always have a cooling-off period up to 14 days after delivery to cancel your order FoC.</P> <P>&nbsp;</P> <DIV class="richtext section"> <DIV class=" &nbsp; "> <DIV class="theme-standard theme- "> <DIV class="richtext-content "> <P>As you ordered online you don't return to a store but:</P> </DIV> </DIV> </DIV> </DIV> <DIV class="in-article-module parbase section"> <DIV class="in-article-module in-article-module-con in-article-module-grey in-article-module-top-padding"> <DIV class="in-article-module__main"> <DIV class="in-article-module__content"> <OL class="in-article-module__number-variant in-article-module__text-icon"> <LI> <DIV class="in-article-module__number"><A href="https://ee.co.uk/content/dam/ee-help/e-gain.s3.amazonaws.com/external/content/EE/Website%20Returns%20Form%20V2.pdf" target="_blank" rel="noopener" data-di-id="di-id-520e60e1-2e8d704b">fill in this cancellation form</A></DIV> </LI> <LI> <DIV class="in-article-module__number">email it to<SPAN>&nbsp;</SPAN><A href="mailto:channel.returns@ee.co.uk" target="_blank" rel="noopener" data-di-id="di-id-46a316ad-6f480d2b">channel.returns@ee.co.uk</A><SPAN>&nbsp;</SPAN>or post it to:&nbsp;</DIV> <P><STRONG>Channel Returns</STRONG></P> <P>Mercia House</P> <P>Senhouse Road</P> <P>Darlington DL1 4YB</P> </LI> <LI> <DIV class="in-article-module__number">the EE team will be in touch with further instructions</DIV> </LI> </OL> </DIV> </DIV> </DIV> </DIV> Mon, 23 Aug 2021 16:56:49 GMT https://community.ee.co.uk/t5/Archived-Posts/Don-t-like-my-upgrade-phone/m-p/1072093#M318607 XRaySpeX 2021-08-23T16:56:49Z https://community.ee.co.uk/t5/Archived-Posts/Don-t-like-my-upgrade-phone/m-p/1072096#M318608 <P>How are you this awesome&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2818">@XRaySpeX</a>&nbsp;I'm curious</P> Mon, 23 Aug 2021 16:58:29 GMT https://community.ee.co.uk/t5/Archived-Posts/Don-t-like-my-upgrade-phone/m-p/1072096#M318608 Kirigaya_Kazuto 2021-08-23T16:58:29Z