topic Re: Ordering a Phone on a contract. in Archived Posts

Re: Ordering a Phone on a contract.

Chris30088_ — Mon, 23 Aug 2021 13:38:46 GMT

Same thing happens 2 me 2 dnt know wat to do

Re: Re: Ordering a Phone on a contract.

Leanne_T — Mon, 23 Aug 2021 13:45:15 GMT

Hi @Chris30088_

Thanks for posting 🙂

When did you place the order?

Leanne 🙂

Re: Re: Ordering a Phone on a contract.

Chris30088_ — Mon, 23 Aug 2021 13:50:39 GMT

It wont let me get to that part on the EE app I am trying to upgrade my S10
but every time I enter my number and it give a some 6 digit code then says
error here the error message below

Re: Re: Ordering a Phone on a contract.

Leanne_T — Mon, 23 Aug 2021 13:56:11 GMT

Hi @Chris30088_

Does the same happen if you log into your My EE account through your browser and select upgrade?

Thanks 🙂

Leanne.

Re: Re: Ordering a Phone on a contract.

Chris30088_ — Mon, 23 Aug 2021 13:59:39 GMT

This pops up every time I log in won't even give me a chance to go to
upgrade

Re: Re: Ordering a Phone on a contract.

Leanne_T — Mon, 23 Aug 2021 14:10:38 GMT

Hi @Chris30088_

If you are unable to upgrade in your My EE account, please give our Mobile Care team a call on 150. They will be able to help you with the upgrade 🙂

Leanne.