topic Ordering a Phone on a contract. in Archived Posts

Ordering a Phone on a contract.

anfo230803 — Mon, 23 Aug 2021 02:47:57 GMT

I have tried to order a new phone and Apple watch on a contract. I have had no email confirming my order or saying that I need to provide additional information. I have been charged the upfront fee but otherwise have heard nothing. How can I find out what has gone on with my order?

Re: Ordering a Phone on a contract.

Chris_B — Mon, 23 Aug 2021 07:25:39 GMT

@anfo230803 Have you checked your spam folder ? When did you order ?

Re: Ordering a Phone on a contract.

anfo230803 — Mon, 23 Aug 2021 07:51:14 GMT

To be honest it could just be me worrying for no reason. I'm fairly certain a confirmation email usually comes within the first hour or two of you ordering a product but I ordered it late last night and still haven't heard anything. I've checked every section of my email and I'm certain nothing has come through.

Re: Ordering a Phone on a contract.

Leanne_T — Mon, 23 Aug 2021 09:55:33 GMT

Hi @anfo230803

Thanks for coming here.

You can give our sales team a call on 0800 956 6000, they will be happy to check the order for you and give you an update 🙂

Thanks.

Leanne.

Re: Ordering a Phone on a contract.

anfo230803 — Mon, 23 Aug 2021 13:04:32 GMT

Unfortunately I'm not an existing customer wiht ee so i keep running into the same problem where it asks me for my existing phone number. This I obviously don't have and everywhere else i look brings me to the same problem.

Re: Ordering a Phone on a contract.

Leanne_T — Mon, 23 Aug 2021 13:12:42 GMT

Hi @anfo230803

Thanks for coming back to me.

If you're not an EE customer, you can call 0800 956 6000 and no number will be needed.

Leanne.