topic Re: I did not receive sim yet in Archived Posts

I did not receive sim yet

Sarb0 — Mon, 12 Jul 2021 11:42:57 GMT

I ordered sim card on 7 July. But I have not received it yet.

Re: I did not receive sim yet

Chris_B — Mon, 12 Jul 2021 12:41:09 GMT

@Sarb0 did you get confirmation of your order ? This will of been an email.

Re: I did not receive sim yet

Sarb0 — Mon, 12 Jul 2021 12:49:42 GMT

Yes. It is saying "your sim is on its way"

Re: I did not receive sim yet

Chris_B — Mon, 12 Jul 2021 13:03:08 GMT

@Sarb0 sim cards are sent out second-class Royal mail if you’ve not received it by at least Wednesday I will give customer service call to make sure it has been posted.

Re: I did not receive sim yet

Sarb0 — Wed, 14 Jul 2021 07:18:21 GMT

I have not received sim yet.

Re: I did not receive sim yet

chistery — Wed, 14 Jul 2021 07:27:27 GMT

Have you had your post delivery today, @Sarb0 ?

Are you near an EE store? You could go in with ID and get a replacement SIM. Or call EE, and they'll post another one and you'll have to wait again.

Re: I did not receive sim yet

Sarb0 — Wed, 14 Jul 2021 07:31:10 GMT

No,I did not have post delivery today yet.

Re: I did not receive sim yet

chistery — Wed, 14 Jul 2021 08:11:19 GMT

Fingers crossed it turns up today then @Sarb0 but it doesn't help that Royal Mail are experiencing service issues still so things are taking longer than normal

I still don't know why EE think 2nd class post is acceptable though. They use 1st class for PAYG.

Re: I did not receive sim yet

Bilalroman550 — Mon, 23 Aug 2021 00:21:36 GMT

I didn't receive it can you send me another one with my number?

Re: I did not receive sim yet

Jon_K — Mon, 23 Aug 2021 07:20:11 GMT

Hi @Bilalroman550.

Welcome to the community.

You can pop into your local EE Store for a SIM card, or you can give us a call or order one online if you're unable to get to a store.

Have a look at our SIM Card Replacement help page for more information.

Jon