topic Add to plan in Archived Posts

Add to plan

Hammersginge — Fri, 20 Aug 2021 13:16:42 GMT

I recently ordered a set of apple AirPods Pro through the add to plan facility and am still awaiting any notification of dispatch/delivery. Does this process usually take this long?

I placed the order 14/08 so it’s been nearly a week.

Any help would be greatly appreciated.

Spencer

Re: Add to plan

Northerner — Fri, 20 Aug 2021 14:19:29 GMT

Hi @Hammersginge

Have you checked your spam/junk folders?

If you've received no email then give EE CS a call on 150.

Thanks

Re: Add to plan

Christopher_G — Fri, 20 Aug 2021 16:06:13 GMT

Hi and welcome to the community, @Hammersginge.

Did you receive the original order confirmation email?

The Airpods Pro are in stock at the moment, so I would have thought you should have received them by now. It may be worth calling 150 just to check it went through properly.

Chris