topic Re: Trouble upgrading ‘sorry we couldn’t find that page’ in Archived Posts

Trouble upgrading ‘sorry we couldn’t find that page’

Rhy5lightning — Fri, 24 Apr 2020 08:50:37 GMT

Get to the very last step at the checkout choosing a new phone for upgrade and a message ‘sorry we couldn’t find that page’ appears.

tried five times now still no joy.

Christopher_G — Sat, 25 Apr 2020 08:25:02 GMT

Welcome to the community.

Sorry to hear that. Could you try on a different device/browser please?

Chris

fishfire — Fri, 20 Aug 2021 10:34:28 GMT

I'm also experiencing the same issue.

I've tried different browser options but as soon as I go to the upgrade options it says: sorry, we couldn't load that page"

That's using the app, and desk top site.

Most frustrating

Christopher_G — Fri, 20 Aug 2021 12:51:02 GMT

Welcome to the community.

Sorry to hear that you're having problems upgrading. If you call our team on 150, they should be able to run through your options with you.

Chris