topic Re: Order tracking: pay monthly orders in Archived Posts

Re: Order tracking: pay monthly orders

kpr19 — Tue, 17 Aug 2021 14:56:38 GMT

I ordered a new phone upgrade on Sunday: Apple iPhone 12 (Green 128GB) and received the email to tell me the order is on its way, however I haven't received any other information and am worried as my contract is due to run out very soon!

I tried to ring 150 a few times but the waiting time is very long and when I get through the line cuts somehow. Could you help me please?

Kind Regards

Kristian

Re: Re: Order tracking: pay monthly orders

Christopher_G — Tue, 17 Aug 2021 16:19:30 GMT

Hi @kpr19

Welcome to the community and thanks for ordering. 🙂

DPD will be in touch with you when the phone is ready to deliver. If you're worried your order hasn't gone through for whatever reason, you could ask our live chat team to double check everything went through OK. You can find a link to speak to them on our get in touch help page.

Chris