topic Re: Re: Order tracking: pay monthly orders in Archived Posts

Re: Order tracking: pay monthly orders

lucypinter — Tue, 17 Aug 2021 10:40:40 GMT

Hi, my phone was meant to be delivered yesterday and I still havent recieved a text from DPD. I'm getting it delivered to my work office but I cant be here everyday so I need to know when it will be delivered. It said within 24 hours but I have had nothing from DPD.

Thanks

Re: Re: Order tracking: pay monthly orders

Leanne_T — Tue, 17 Aug 2021 13:46:00 GMT

Hi @lucypinter

Thanks for coming to the community.

Which phone model, size and colour did you order?

Thanks 🙂

Leanne.

Re: Re: Order tracking: pay monthly orders

lucypinter — Tue, 17 Aug 2021 13:56:55 GMT

Hi,

Its the iPhone 12 128GB Black

Order Number xko284831201

Thanks,

Lucy

Re: Re: Order tracking: pay monthly orders

lucypinter — Tue, 17 Aug 2021 14:30:21 GMT

Hi @Leanne_T

Its a iPhone 12 128GB Black

Order Number xko284831201

Thanks,

Re: Re: Order tracking: pay monthly orders

lucypinter — Tue, 17 Aug 2021 14:38:45 GMT

Hi @Leanne_T

I had an email saying its out for delivery and also my old contract runs out on the 20th so I dont know what I'm meant to do.

How can it be out of stock when it gave me a delivery date and said its out for delivery?

Thanks

Re: Re: Order tracking: pay monthly orders

Leanne_T — Tue, 17 Aug 2021 14:40:34 GMT

Hi @lucypinter

Thanks for coming back to me.

Have you spoken to DPD?

Thanks 🙂

Leanne.

Re: Re: Order tracking: pay monthly orders

lucypinter — Tue, 17 Aug 2021 14:41:57 GMT

Hi @Leanne_T

I have downloaded their app and inputted my number and they have nothing to be delivered to me, this is why I'm confused!

Thanks,

Re: Re: Order tracking: pay monthly orders

Leanne_T — Tue, 17 Aug 2021 14:43:25 GMT

I see @lucypinter

If you give our Mobile Care team a call on 150, they will check the order for you and give you an update 🙂

Thanks.

Leanne.