topic Bought new phone yesterday (over the phone) but no delivery info or confirmation in Archived Posts

Bought new phone yesterday (over the phone) but no delivery info or confirmation

Angelblossom — Sat, 17 Jul 2021 13:52:40 GMT

Hello,

I bought a new phone yesterday over the phone. They were arranging for it to be delivered today. I didn't receive a confirmation email or text so I rang back and they confirmed that it was on the system to be delivered today. I still haven't received any confirmation. I rang back again and now a ticket has been raised and I need to call back Monday. Apparently, my order in on there but they can't get in to see the delivery information. Now I just have to wait in all day just in case and then ring back Monday if it hasn't arrived. This is such a nuisance and I wondered if this had happened to anyone else and then the delivery still arrive? Thanks

Re: Bought new phone yesterday (over the phone) but no delivery info or confirmation

Chris_B — Sat, 17 Jul 2021 21:29:54 GMT

@Angelblossom You are texted by DPD with a delivery time slot on the day of delivery.

Re: Bought new phone yesterday (over the phone) but no delivery info or confirmation

Ctaylor-96 — Mon, 16 Aug 2021 10:39:04 GMT

This happened to me over this week just gone, could you tell me when you finally received your phone?

Re: Bought new phone yesterday (over the phone) but no delivery info or confirmation

Chris_B — Mon, 16 Aug 2021 12:39:32 GMT

@Ctaylor-96 Did you order the same device as @Angelblossom when you ordered didn’t say the device was in stock ? I order a device on Saturday and I’ve received it today this all come down to if a device is in stock.
Did you receive any confirmation emails ?

Did you order online or over the phone ?