topic Re: credit check issues maybe? in Archived Posts

credit check issues maybe?

mrtjcooper — Thu, 08 Nov 2018 16:08:45 GMT

ok im still waiting for news of my order i placed on Tuesday. i received the email with the ref XKN...... but im guessing thats just a standard email that everyone gets, ive not been told wether i passed the credit check or if im being given my contract or anything. how do you i know if be accepted or declined? thought i would hear by now, do i assume ive been refused as not heard anything?

Re: credit check issues maybe?

XRaySpeX — Thu, 08 Nov 2018 17:04:58 GMT

You will have passed the credit check as you have been issued with an XKN ref. which is your order no. EE will be working towards fulfilling your order.

Re: credit check issues maybe?

mrtjcooper — Thu, 08 Nov 2018 18:18:59 GMT

just rather confusing as not been told either way wether passed checks or not, when i ordered it said phone will be dispatched within 48hours but been over that now and no word

Re: credit check issues maybe?

Alex_S — Thu, 08 Nov 2018 18:20:53 GMT

Hi @mrtjcooper,

Did you place the order on our online shop?

The XKN number you have received confirms that EE have received your order.

If our sales team cannot process the order, they will contact you to discuss.

Once your order has been processed by our team, you will receive confirmation of this via text or email with a 00 order number.

Our customer service team will be able to check your account for more information 🙂

Alex

Re: credit check issues maybe?

mrtjcooper — Thu, 08 Nov 2018 19:35:12 GMT

finally got hold of someone only to be told my order was canceled and not processed at all. what awful customer service, now been excepted with vodafone instead and only took then 20mins to tell me my phone will be delivered saturday

Re: credit check issues maybe?

Mitchell1992Xx — Mon, 16 Aug 2021 09:14:03 GMT

I've ordered a phone and I Got an email saying Successful EE order ref: xko , does that mean I passed the credit check?

Re: credit check issues maybe?

Leanne_T — Mon, 16 Aug 2021 10:45:39 GMT

Hi there @Mitchell1992Xx

Thanks for posting and for ordering 🙂

Once we have processed the order we will send you another email, if we need any further details we would let you know.

If you would like to check the order you can call our sales team on 0800 956 6000.

Thanks.

Leanne.