topic Re: Upgrade offers in Archived Posts

Upgrade offers

Simon1231e — Thu, 12 Aug 2021 12:05:58 GMT

Hi, I ordered the Galaxy Fold 3 last night via upgrade. Does this include the starter pack? Or is it new customers only? I couldn't find it detailed in any terms and conditions.

Also, in the emails I've received, none of them mention the free xbox game pass. Is this included? Both seem to be part of the offer when you order as a new customer. Thanks.

Re: Upgrade offers

Christopher_G — Thu, 12 Aug 2021 14:23:38 GMT

Hi @Simon1231e

Welcome to the community.

Yes, if you have pre-ordered the Samsung Z Galaxy Fold 3 on a Smart plan or a Full works plan, you'll get the Xbox Game Pass Ultimate.

Chris

Re: Upgrade offers

Simon1231e — Thu, 12 Aug 2021 14:32:37 GMT

Hi Christopher,

Thanks for that. Do you know about the starter pack which is offered?

The reason I ask is that if you add the offer as a new customer, the starter pack automatically adds to the basket. Wheras as an upgrade, it doesn't, it's missing.

Should we be getting it for upgrades?

Thanks.

Re: Upgrade offers

Christopher_G — Thu, 12 Aug 2021 14:40:03 GMT

Could you send me a screenshot please, @Simon1231e?

I'll see if I can find some more information on this starter pack.

Thanks

Chris

Re: Upgrade offers

Drewhl94 — Thu, 12 Aug 2021 19:47:57 GMT

@Christopher_G

Is the fold 3 not available for 'upgrade anytime' upgrades? Only the flip 3 shows up for upgrade anytime and the fold 3 is only giving the option of adding an additional lin

Re: Upgrade offers

Christopher_G — Fri, 13 Aug 2021 07:16:38 GMT

Hi @Simon1231e

It should be available, as far as I'm aware. It may be worth speaking to our Mobile Care team, if it's not showing for you.

Chris

Re: Upgrade offers

Simon1231e — Fri, 13 Aug 2021 07:18:50 GMT

Thanks for your reply. I'll get in contact with them.

Re: Upgrade offers

Simon1231e — Sat, 14 Aug 2021 07:30:29 GMT

Hi Christopher,

I spoke to someone who asked their manager. They weren't really sure and it wasn't really resolved. Is there a way of finding a solution?

Many thanks. @Christopher_G

Re: Upgrade offers

Christopher_B — Sat, 14 Aug 2021 07:44:35 GMT

HI @Simon1231e

I'm sorry the team were unable to answer this for you.

I've looked into it and it does seem to be included in all pre-orders as it's a Samsung offer rather than a network offer.

When you've received your phone just go to the Samsung Claims page and you'll be able to claim the gift.

Thanks

Chris

Re: Upgrade offers

Simon1231e — Sat, 14 Aug 2021 08:10:58 GMT

That was a quick response, do you ever sleep? 😂

Thanks, I'll give it a go. Its a strange way of doing it because this isn't how new customers do it, it just adds it to the ee basket with your order.

Nevertheless, I'll try to claim on launch day. Thanks again.

Re: Upgrade offers

Christopher_B — Sat, 14 Aug 2021 08:16:47 GMT

The key is to drink lots of coffee @Simon1231e haha.

This is 100% a Samsung offer so I'm not sure why it's acting differently for new customers. You shouldn't have any issues claiming it though.

Thanks

Chris