topic Re: Enquries in Archived Posts

Enquries

Loyalty — Thu, 12 Aug 2021 19:43:54 GMT

Hello house , am new on this platform though. But I register on the platform to a phone which I did and the deduct the upfront payment in my account but I didn't get any notification if the order is successful or not

Secondly I didn't get any notification regards the delivery although am not using EE network yet. How do I go about it.

Thirdly I try to call the customer service through but is not going through due different network

Re: Enquries

Chris_B — Fri, 13 Aug 2021 06:25:34 GMT

@Loyalty Try this number +44-800-956-6000. If your dialling 150 from a different network device it’ll never go through to EE customer services, you need an EE sim in your device for that to work.

Re: Enquries

Leanne_T — Fri, 13 Aug 2021 07:02:02 GMT

Hi @Loyalty

Thanks for coming to the community 🙂

When did you place the order?

Also, which device did you order? if you can include colour and memory size, that would be great.

Leanne 🙂

Re: Enquries

Loyalty — Fri, 13 Aug 2021 08:07:32 GMT

Iphone 12 pro, gold colour 128g

Re: Enquries

Leanne_T — Fri, 13 Aug 2021 08:21:42 GMT

Thanks @Loyalty

When did you place the order?

The iPhone 12 Pro 128GB in Gold, is showing in stock.

Thanks 🙂

Leanne.

Re: Enquries

Loyalty — Fri, 13 Aug 2021 12:11:18 GMT

Yesterday 12/8/2021

Re: Enquries

Loyalty — Fri, 13 Aug 2021 12:14:52 GMT

I only got message regards confirming my email and phone number which it was confirmed despite its not EE network number. But I believe it shouldn't be a barrier when the number will coming with the phone.

Re: Enquries

Leanne_T — Fri, 13 Aug 2021 12:35:52 GMT

Hi @Loyalty

Did the message ask you to give us a call to confirm the details?

Thanks 🙂

Leanne.

Re: Enquries

Loyalty — Fri, 13 Aug 2021 14:35:09 GMT

No , just confirm my number via my account through web browser not application. Although I try to call but I don't have EE number yet it keeps bouncing

Re: Enquries

Leanne_T — Fri, 13 Aug 2021 14:37:37 GMT

Thanks @Loyalty

Have you received an email confirming your order?

You can call us on 0800 956 6000, no EE number will be needed.

Thanks.

Leanne.