topic Re: Re: Order tracking: pay monthly orders in Archived Posts

Re: Order tracking: pay monthly orders

Chelseam-12 — Wed, 11 Aug 2021 18:57:44 GMT

I’ve ordered an Apple Watch SE on the 09.08.21 got the confirmation email but had to ring so I did I was told next day deliver and I’m still waiting but I go to track my order and it says it can’t show me anything so what’s happening.
chelsea

Re: Re: Order tracking: pay monthly orders

Christopher_B — Thu, 12 Aug 2021 06:54:08 GMT

Hi @Chelseam-12

I hope you're well and having a nice day, other than this issue of course.

Could I please just check when it was you spoke to the team over the phone?

Thanks

Chris

Re: Re: Order tracking: pay monthly orders

Chelseam-12 — Thu, 12 Aug 2021 12:28:14 GMT

Hi it was Monday afternoon
Chelsea

Sent from my iPhone

Re: Re: Order tracking: pay monthly orders

Christopher_B — Thu, 12 Aug 2021 13:04:06 GMT

Thanks @Chelseam-12

I would like to check the stock and delivery time scales, so I can do that could I please check what size and colour you've ordered?

Thanks

Chris

Re: Re: Order tracking: pay monthly orders

Chelseam-12 — Thu, 12 Aug 2021 16:19:14 GMT

Hi gold se 44mm

Sent from my iPhone

Re: Re: Order tracking: pay monthly orders

Christopher_B — Thu, 12 Aug 2021 16:24:58 GMT

Thanks @Chelseam-12

I've checked and these are in stock so I would have expected it to have arrived by now.

I would suggests giving our customer care team a call so they can look into this with you.

Thanks

Chris

Re: Re: Order tracking: pay monthly orders

Chelseam-12 — Thu, 12 Aug 2021 16:33:14 GMT

Ok thank you what time are the lines open until

Thanks
Chelsea

Sent from my iPhone

Re: Re: Order tracking: pay monthly orders

Christopher_B — Thu, 12 Aug 2021 16:40:58 GMT

@Chelseam-12 Our customer care teams hours are below.

Mon to Fri 8 am - 8 pm
Sat 10 am - 6 pm
Sun 10 am - 4 pm

Thanks

Chris