topic Re: Store wont accept return in Archived Posts

Store wont accept return

kevin1803 — Sat, 07 Aug 2021 08:59:38 GMT

I took a ipad out from a branch on oxford street and was told memory would suffice but wasnt anoth so i took another contract out online for correct ipad, now i want to return the first one but store states you cant return goods - is this correct ?

Re: Store wont accept return

Chris_B — Sat, 07 Aug 2021 09:14:09 GMT

@kevin1803 That’s correct, you don’t have a cooling of period for store sales. You have a 14 day cooling of period for online and phone sales.

Re: Store wont accept return

kevin1803 — Sat, 07 Aug 2021 09:24:14 GMT

even if i have no covergae in my area thus cannot use the sim for internet anywhere ?

my area is terrible for calls so this this is un-usable on the network?

thanks

Re: Store wont accept return

BrendonH — Sat, 07 Aug 2021 10:12:29 GMT

If you had no service in your area why would you then buy another contract from EE online?

Sorry you can't just try and get out of the contract.

There is no cooling off period.

Re: Store wont accept return

XRaySpeX — Sat, 07 Aug 2021 12:02:48 GMT

@kevin1803 : It's all according to "Selling at a distance" legislation. By visiting a store you had the opportunity to see & handle the goods & ask Qs.

Re: Store wont accept return

bristolian — Sat, 07 Aug 2021 12:13:13 GMT

It's worth a read of this EE help page that explains the cancellation policy, which will reinforce the advice already given.

As has already been explained, there is no statutory "change of mind" right of return on instore purchases as would apply to online/telephone-based sales.

Coverage issues are a basis for a 14day cancellation, although historically this only applied to new-connections and not upgrades. I'm unsure if the same is true now.

Re: Store wont accept return

Chris_B — Sat, 07 Aug 2021 12:16:47 GMT

@kevin1803 If you have a poor cellular signal you might be able to return the device this is stated within the T&Cs but because you have taken out another contract when you try and return it they will be able to see you have another device so they will probably not agree to the return because you still took out another contract knowing about the signal issue. What is your postcode as the signal can be checked for your area ?