topic Re: Cooling off period in Archived Posts

Cooling off period

EmeliaMay1 — Fri, 06 Aug 2021 04:41:33 GMT

I changed from iphone to Samsung.... I can't get on with it.... can I change to an iPhone does anyone know?

bristolian — Fri, 06 Aug 2021 07:19:16 GMT

Welcome to the EE community

The answer depends where you bought the device from.

If you bought the new phone via telesales or an online route, then it comes with a 14days statutory "change of mind" right of return.

If you bought the device through a retail shop, it doesn't necessarily come with that - and through an EE retail shop, it didn't.

Leanne_T — Fri, 06 Aug 2021 07:29:51 GMT

Thanks for coming to the community.

I can see you've had some great advice from @bristolian. you can find full details in our Returning a phone or device within 14 days, Help page.

Thanks 🙂

Leanne.