https://community.ee.co.uk/t5/Archived-Posts/Nit-a-trade-in/m-p/1066913#M318305 <P><SPAN>Hi.. i recently upgraded.. my first order was a trade in but got stuck/lost/ put on hold for some reason.. so we had to cancel it and do a whole new order which was *not* a trade in, the agent was even looking at sim only plans for me because i was thinking about giving my old phone to one of the kids...</SPAN></P><DIV>ive since received an email and a text saying that my trade in returns pack is on the way.. and im really confused now, so i started a chat and The agent i spoke to last week confirmed that my latest order/plan was *not* a trade in and that she couldnt understand the messages unless it was an automated thing still in the system from the previous order. I have contacted the returns department with the details she gave me but with no replies and have now received a final notice with a threat of a 650£ charge...&nbsp;</DIV> Fri, 30 Jul 2021 23:05:41 GMT CherieD 2021-07-30T23:05:41Z https://community.ee.co.uk/t5/Archived-Posts/Nit-a-trade-in/m-p/1066913#M318305 <P><SPAN>Hi.. i recently upgraded.. my first order was a trade in but got stuck/lost/ put on hold for some reason.. so we had to cancel it and do a whole new order which was *not* a trade in, the agent was even looking at sim only plans for me because i was thinking about giving my old phone to one of the kids...</SPAN></P><DIV>ive since received an email and a text saying that my trade in returns pack is on the way.. and im really confused now, so i started a chat and The agent i spoke to last week confirmed that my latest order/plan was *not* a trade in and that she couldnt understand the messages unless it was an automated thing still in the system from the previous order. I have contacted the returns department with the details she gave me but with no replies and have now received a final notice with a threat of a 650£ charge...&nbsp;</DIV> Fri, 30 Jul 2021 23:05:41 GMT https://community.ee.co.uk/t5/Archived-Posts/Nit-a-trade-in/m-p/1066913#M318305 CherieD 2021-07-30T23:05:41Z https://community.ee.co.uk/t5/Archived-Posts/Nit-a-trade-in/m-p/1066918#M318306 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1962012">@CherieD</a></P> <P>&nbsp;</P> <P>I hope you're well and having a nice weekend, are you up to much or just having a chilled one.&nbsp;</P> <P>&nbsp;</P> <P>It does sound like the messages are a based on your original order. As this was cancelled you don't need to worry you won't be charged.&nbsp;</P> <P>&nbsp;</P> <P>Thanks&nbsp;</P> <P>&nbsp;</P> <P>Chris</P> Sat, 31 Jul 2021 07:04:43 GMT https://community.ee.co.uk/t5/Archived-Posts/Nit-a-trade-in/m-p/1066918#M318306 Christopher_B 2021-07-31T07:04:43Z