topic Re: Phone being sent back after one delivery attempt in Archived Posts

Phone being sent back after one delivery attempt

Kelso — Thu, 22 Jul 2021 08:57:09 GMT

Hi guys,

I ordered an initial contract phone and after one delivery attempt it’s been sent back to

EE.

I have no other information or emails/texts. Aside from when I check the tracking it informs me that my package is being returned to EE.

When I attempt to track through EE website I’m just seeing an error message.

Any update/advice would be grand

Re: Phone being sent back after one delivery attempt

James_B — Thu, 22 Jul 2021 11:22:57 GMT

Hi @Kelso,

Welcome to the EE Community. 🙂

I'm sorry to hear your phone has been returned to us. Please get in touch with Customer Care so the team can check what went wrong and get a new order placed for you.

James

Re: Phone being sent back after one delivery attempt

Kelso — Thu, 22 Jul 2021 20:23:08 GMT

Unfortunately it was my initial contract, I do not have a phone number to use to get through to the customer care 😞

what do you advise to do next?

Re: Phone being sent back after one delivery attempt

Jon_K — Fri, 23 Jul 2021 07:20:45 GMT

Hi @Kelso.

Do you have a phone you could borrow to give us a call, or an old phone on your previous network?

You can find all available numbers to call on our Contact Us Page.

Jon