topic Re: Upgrade charge taken 2 times no order confirmation in Archived Posts

Upgrade charge taken 2 times no order confirmation

Callymcg — Sat, 17 Jul 2021 02:32:46 GMT

Doesn’t say I’ll be refunded or anything and still making me upgrade again? 60£ taken and yet no certainty where that money’s gone???

Callymcg — Sat, 17 Jul 2021 02:44:44 GMT

Upgrade without fee has been confirmed? So I presume I should be refunded right? Or will I just lose 60£?

Christopher_B — Sat, 17 Jul 2021 08:30:29 GMT

Welcome to the EE Community.

I hope you're well and having a nice weekend, other than this issue of course.

Can I just check, did the deal you chose have no handset cost, and was it an early upgrade or standard?

Thanks

Chris