topic Delivery Dispute in Archived Posts

Delivery Dispute

La-cook — Thu, 08 Jul 2021 17:29:48 GMT

I placed an order online for a new device. After two failed delivery attempts DPD sent an email on Wednesday to say my device had been delivered. I was at home and did not receive my delivery. I contacted EE and they have raised a dispute with DPD. However DPD are saying the drivers GPS was outside my address at the time of delivery. No signature obtained and no photo taken as proof of delivery and I haven’t got

my new phone.

what do I do now? Has anyone else experienced the same thing?

Re: Delivery Dispute

Chris_B — Thu, 08 Jul 2021 20:29:49 GMT

@La-cook Call EE customer services and tell them as they will need to looking to this.

Re: Delivery Dispute

Jon_K — Fri, 09 Jul 2021 06:59:38 GMT

Hi @La-cook.

Welcome to the community.

I'm sorry to hear this has happened.

You can find all ways to get in touch on our Contact Us page. Our Customer Care team will be able to access your account and look into this further.

Jon