topic Re: Upgrade in Archived Posts

Upgrade

Missblue78 — Wed, 07 Jul 2021 12:04:35 GMT

On the 5th of July I contacted ee regarding the location of the Samsung s21. Violet pay monthly phone it upgraded to it was determined that yourselves had sent it to wrong address it was meant to be delivered to separate address from billing address xx xxxxxxxx xxxxxxx xxx xxx xxxxxx however it was delivered to xxxxxxxxx xxxxx xxxxxxx u told me 72hrs to sort it out please update me about the replacement phone

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Upgrade

Chris_B — Wed, 07 Jul 2021 13:03:32 GMT

@Missblue78 you need to call customer services about this as this is a public forum that has no access to your account or any knowledge of what you’re talking about.

Re: Upgrade

Leanne_T — Wed, 07 Jul 2021 13:09:12 GMT

Hi @Missblue78

Thanks for coming to the community.

Once the team have an update they will get back to you within the 72 hours.

If this has now passed 72 hours, please get in touch with our Mobile Care team. They will be happy to get this looked into for you.

Thanks.

Leanne.