topic Re: Order tracking: pay monthly orders in Archived Posts

Re: Order tracking: pay monthly orders

piphal — Tue, 06 Jul 2021 09:11:43 GMT

Hello,

I have an order that still hasn't been depatched, but that's likely down to stock availability. My problem is that the returns exchange end date is 2 days from tomorrow and I can find a way to advise them that I can't send my old phone back because I don't have the new one. I'm concerned because if I don't return my exchange they'll be adding £650 to my bill.

Regards,

piphal

Re: Re: Order tracking: pay monthly orders

Christopher_B — Tue, 06 Jul 2021 09:24:35 GMT

Hi @piphal

Welcome to the EE Community 😊

I hope you're good and having brilliant day, are you up to much?

You shouldn't be charged if you don't have your new phone yet. However you may still get texts as these are automated.

Thanks

Chris

Re: Re: Order tracking: pay monthly orders

piphal — Tue, 06 Jul 2021 10:04:25 GMT

Thanks Chris.

Work so nothing hugely exciting. 😀

Thank you for the update. Helpful to know. 👍

Regards,

piphal

Re: Re: Order tracking: pay monthly orders

Christopher_B — Tue, 06 Jul 2021 10:10:13 GMT

@piphal No problem at all.

If you need anything else then please just let us know.

Thanks

Chris