topic Re: Ordered when out of stock. in Archived Posts

Ordered when out of stock.

broccabrad — Sat, 26 Jun 2021 13:10:07 GMT

Hello, I ordered the s21 in phantom grey on the 21st of the month. It's now been back in stock for the past 3 days yet I've not heard anything else about the upgrade, I need to send my old phone back so was hoping to find out when it's coming, thank you!

Re: Ordered when out of stock.

Leanne_T — Sat, 26 Jun 2021 13:27:59 GMT

Hi @broccabrad

Thanks for coming to the community.

Which size Samsung S21 did you order?

Thanks 🙂

Leanne.

Re: Ordered when out of stock.

broccabrad — Sat, 26 Jun 2021 13:32:25 GMT

Hey Leanne. Just the regular S21 128gb version

Re: Ordered when out of stock.

Leanne_T — Sat, 26 Jun 2021 13:36:44 GMT

Thanks @broccabrad

Was this the Phantom White?

If so, this is currently showing out of stock, available to order and to expect despatch within 14 days.

As soon as we have an update on your order we will be in touch 🙂

Leanne.

Re: Ordered when out of stock.

broccabrad — Sat, 26 Jun 2021 13:46:32 GMT

It wasnt the phantom White. It was phantom grey the second one on the list

Re: Ordered when out of stock.

Leanne_T — Sat, 26 Jun 2021 13:48:39 GMT

Apologies @broccabrad

I would suggest getting in touch with our Mobile Care team, they will be able to check the order for you and give you an update 🙂

Thanks 🙂

Leanne.

Re: Ordered when out of stock.

ewhite — Tue, 29 Jun 2021 08:25:06 GMT

I have the same issue with the s21 5g 128gb Violet

It brings two concerns for me

1) The old phone is meant to be with the recycling company EE is using for 6 July but that is looking ever less likely and that could mean a £650 fine for me

2) I am going away for a week 5 July so I fear any extension to the recycling I seek will be affected by this. I would not have ordered if I was to know there was a long long backlog.

Re: Ordered when out of stock.

Leanne_T — Tue, 29 Jun 2021 08:39:09 GMT

Hi @ewhite

Thanks for coming to the community.

When did you place the order?

Thanks 🙂

Leanne.

Re: Ordered when out of stock.

ewhite — Tue, 29 Jun 2021 09:10:17 GMT

22nd of June

Re: Ordered when out of stock.

Leanne_T — Tue, 29 Jun 2021 09:25:58 GMT

Thanks @ewhite

The Samsung S21 5G 128GB in Phantom Violet, is showing Out of stock now

Available to order. Expect despatch within 14 days.

If you get in touch with our Mobile Care team on 150, they will be able to help with the trade in and go through your options with you.

Thanks 🙂

Leanne.