topic Re: No confirmation email in Archived Posts

No confirmation email

Minar1996 — Sat, 26 Jun 2021 07:06:36 GMT

Hello,
I made an order to upgrade a few days ago and never received an email to track my order.
I did receive an email about the trade in offer that's part of the upgrade but nothing about the actual phone.

Any help appreciated,
Thanks,
Joe

Re: No confirmation email

Leanne_T — Sat, 26 Jun 2021 07:27:05 GMT

Hi @Minar1996

Thanks for coming to the community.

Have you checked your junk/spam folder?

Which phone did you select when you upgraded?

Speak soon 🙂

Leanne.

Re: No confirmation email

Minar1996 — Sat, 26 Jun 2021 08:00:02 GMT

Thanks for the reply!
Not in the junk folder unfortunately, I did receive an email about the trade in part of my upgrade but nothing about the phone / tracking info, it's a Samsung s21.

Re: No confirmation email

Leanne_T — Sat, 26 Jun 2021 08:02:11 GMT

Thanks for checking @Minar1996

Which colour and size Samsung S21 did you order?

Thanks 🙂

Leanne.

Re: No confirmation email

Minar1996 — Sat, 26 Jun 2021 08:09:27 GMT

It's grey and 128gb.

Thanks,
Joe

Re: No confirmation email

Leanne_T — Sat, 26 Jun 2021 14:26:27 GMT

Thanks @Minar1996

Edited to show details for the correct device purchased: The Phantom Grey 128GB is currently showing, now in stock. Usually despatched within 1 day.

If you would like to check the order, please give us a call on 150. The team will be happy to help 🙂

Leanne.