https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Return/m-p/1060239#M318063 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>I recently upgraded my phone for free (3 days ago) (halfway through my contract) but the new phone i'm not happy with unfortunately so would like to return the phone and return to my previous plan.</P><P>&nbsp;</P><P>Whats the best way to go about this? (i haven't yet sent my old phone to EE as part of the exchange)</P><P>&nbsp;</P><P>Will my previous plan return as it was? i.e with same costs etc?</P> Fri, 25 Jun 2021 09:04:03 GMT MrFaithfull 2021-06-25T09:04:03Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Return/m-p/1060239#M318063 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>I recently upgraded my phone for free (3 days ago) (halfway through my contract) but the new phone i'm not happy with unfortunately so would like to return the phone and return to my previous plan.</P><P>&nbsp;</P><P>Whats the best way to go about this? (i haven't yet sent my old phone to EE as part of the exchange)</P><P>&nbsp;</P><P>Will my previous plan return as it was? i.e with same costs etc?</P> Fri, 25 Jun 2021 09:04:03 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Return/m-p/1060239#M318063 MrFaithfull 2021-06-25T09:04:03Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Return/m-p/1060251#M318064 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1894055">@MrFaithfull</a>&nbsp; The only at you can do this is by calling customer services and tell them you don’t want the device. &nbsp; You’ll receive a returns package and your tariff will change back to the old tariff you had. &nbsp;&nbsp;</P> Fri, 25 Jun 2021 09:41:27 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-Return/m-p/1060251#M318064 Chris_B 2021-06-25T09:41:27Z