https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1059874#M318049 <P>Good morning hope someone can help me? I upgraded my phone yesterday and this morning I've received a email saying I need to phone&nbsp;08000790531 with my xko number. And that they need more information from me. Do I need to do this????</P><P>&nbsp;</P> Thu, 24 Jun 2021 07:48:56 GMT Cottondan 2021-06-24T07:48:56Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1059874#M318049 <P>Good morning hope someone can help me? I upgraded my phone yesterday and this morning I've received a email saying I need to phone&nbsp;08000790531 with my xko number. And that they need more information from me. Do I need to do this????</P><P>&nbsp;</P> Thu, 24 Jun 2021 07:48:56 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1059874#M318049 Cottondan 2021-06-24T07:48:56Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1059876#M318050 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1924801">@Cottondan</a>&nbsp;</P> <P>&nbsp;</P> <P>Yes you need to call EE as your order won't be processed until you do call.</P> <P>&nbsp;</P> <P>They must want to further validate your account.</P> <P>&nbsp;</P> <P>Thanks</P> Thu, 24 Jun 2021 07:56:57 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1059876#M318050 Northerner 2021-06-24T07:56:57Z