topic Re: I can’t add an Apple Watch to my plan. in Archived Posts

I can’t add an Apple Watch to my plan.

wictional — Fri, 18 Jun 2021 06:47:27 GMT

I’m trying to buy an Apple Watch, but every time I get to the basket stage, I can’t proceed. It says I need to log in to My EE, but I’m already logged in, so when I click the link, it sends me back to my My EE landing page with an empty basket. The same thing happens if I try to go via Summer Sale > Watches or Menu > Apple Watches to get to the watch page. How can I check out??

Re: I can’t add an Apple Watch to my plan.

Chris_B — Fri, 18 Jun 2021 06:55:00 GMT

@wictional try clearing your browser history and cookies.

Re: I can’t add an Apple Watch to my plan.

wictional — Fri, 18 Jun 2021 08:44:34 GMT

I did, but still no luck. I’ve also tried on different devices.

Re: I can’t add an Apple Watch to my plan.

Leanne_T — Fri, 18 Jun 2021 09:03:35 GMT

Hi @wictional

Thanks for coming to the community.

If you get in touch with our Mobile Care team, they will be able to help you with the Apple Watch order.

Let us know how you get on 🙂

Leanne.