topic Order cancelled in Archived Posts

Order cancelled

Tonimobile-123 — Thu, 17 Jun 2021 18:06:31 GMT

I ordered two phones as upgrades for myself and my husband. Orders went through OK.

Today I got an email saying I had cancelled one of the orders, I didn't so I've tried to call but I end up on hold for 10 minutes then the call hangs up

Re: Order cancelled

Chris_B — Thu, 17 Jun 2021 21:15:09 GMT

@Tonimobile-123 You’ll have to call customer services about this.

Re: Order cancelled

Jon_K — Fri, 18 Jun 2021 06:50:24 GMT

Hi @Tonimobile-123.

Welcome to the community.

As @Chris_B has mentioned, you'll be best calling our Customer Care team about this.

They will be able to access your account and see what is going on. Please be patient when calling and an advisor will be able to help you.

Jon