topic Re: Where is my order in Archived Posts

Where is my order

Muzz14 — Mon, 14 Jun 2021 08:09:47 GMT

Good morning,

I ordered a product nearly three weeks ago, and when I ordered it said ‘in stock’ however I’ve regularly been checking the ‘track my order’ and it still says ‘awaiting dispatch’. I did call around a week ago (finally got through) and was told, it is in stock but can’t understand why it’s not updated, then I was passed to another person who told me it was out of stock, then A few days ago I’ve checked your website and it’s in stock!?

so, I’m wondering what the heck is going on. Normally a patient person, but I’ve damaged my iPad, and it’s my work one.

It’s insured but didn’t really want to claim on it, and wait a week for a replacement, so decided to upgrade…. Oh how I wish I’d have claimed now haha.

anyway, any way of actually letting me know an exact date I should be expecting my device?

T.I.A

Re: Where is my order

Leanne_T — Mon, 14 Jun 2021 09:49:39 GMT

Morning @Muzz14

Thanks for coming to the community.

Which product have you ordered?

Could you let me know the model size and colour?

Thanks 🙂

Leanne.

Re: Where is my order

Muzz14 — Mon, 14 Jun 2021 11:19:34 GMT

@Leanne_T @Afternoon 🙂 thanks for the reply, so I’ve ordered the iPad Pro 12.9 inch, 256gb in space grey.

Re: Where is my order

Balboamazza — Mon, 14 Jun 2021 11:29:48 GMT

Hello @Muzz14 I’m on my 5th week of waiting, so don’t expect it anytime soon

Re: Where is my order

Muzz14 — Mon, 14 Jun 2021 11:36:11 GMT

FIFTH WEEK!!!!!!!!! I can’t go on that long, I use it to mock up wraps on cars for customers!!!

it was in stock when I ordered as I needed one ASAP!!!

wouldn’t have been an issue if they had stated it wasn’t in stock, I’d have just gone the insurance route…. Hey ho and all that!!

Re: Where is my order

Balboamazza — Mon, 14 Jun 2021 11:48:47 GMT

Yep, lots of us being told different things. I don’t expect mine for at least 2 weeks as I know people still waiting after 6 weeks. Curry’s have lots in stock.

Re: Where is my order

Leanne_T — Mon, 14 Jun 2021 12:58:46 GMT

Thanks for coming back to me @Muzz14

Because of limited stock availability, orders are being dispatched on a first come, first serve basis. You'll receive a text with tracking details as soon as your order is on the way.

If you would like to discuss your options, please give us a call on 150.

Thanks.

Leanne.

Re: Where is my order

Muzz14 — Mon, 14 Jun 2021 18:41:03 GMT

@Leanne_T @Thanks Leanne just bought the 11 inch pro second hand for now, as someone said people were still waiting 6 weeks in……and I definitely can’t put potential customers off for that long haha.

I know it’s not your fault, however just an update on your selling sites/apps etc would have solved a few issues with customers including myself.

Thank you for your replies - greatly appreciated. Have an awesome evening. 🙂