topic Re: EE upgrade/insurance in Archived Posts

EE upgrade/insurance

aohanlon — Wed, 14 Apr 2021 20:55:18 GMT

Hi,

I upgraded my phone a few weeks ago and purchased insurance with my upgrade. I was informed that I qualified for a free screen and phone cover. I checked on this order over a week ago when I rang EE and was told that the order for the covers had not been placed. I was then told to expect delivery in 3-5 working days. It has been longer than that and I have yet to receive my delivery. Last time I rang took 40 minutes and so I am reluctant to ring again. Where is my order? I have not received any emails.

Re: EE upgrade/insurance

Christopher_G — Thu, 15 Apr 2021 07:33:54 GMT

Hi @aohanlon.

Welcome to the community. 🙂

I've sent you a private message to get some more information from you.

Please have a look and get back to me.

Chris

Re: EE upgrade/insurance

AlexandraBucur — Sun, 13 Jun 2021 19:37:03 GMT

Same problem, upgraded new phone along with new insurance and qualified for a free "one minute bundle" screen and case. they said that they don't have them in stock atm and they will send it asap. it's been a couple of weeks and still nothing.

Re: EE upgrade/insurance

Christopher_G — Mon, 14 Jun 2021 07:01:55 GMT

Hi @AlexandraBucur

Welcome to the community and thanks for upgrading.

I'd recommend speaking to our Mobile Care team so they can check stock and send one out for you.

Chris