topic Re: Galaxy buds live in Archived Posts

Galaxy buds live

JamesJM — Mon, 07 Jun 2021 10:54:58 GMT

I ordered a pair of galaxy buds live on the 28 of last month and haven't heard anything since. When I try track my order it keeps telling me my order information is unavailable.

Re: Galaxy buds live

Chris_B — Mon, 07 Jun 2021 11:52:48 GMT

@JamesJM I will give customer services a call about this as you should’ve received these by now if they are in stock.

Re: Galaxy buds live

JamesJM — Mon, 07 Jun 2021 12:09:07 GMT

Thank you.

Re: Galaxy buds live

JamesJM — Thu, 10 Jun 2021 13:01:03 GMT

Still haven't heard anything about my issue.

Re: Galaxy buds live

James_B — Thu, 10 Jun 2021 13:54:07 GMT

Did you get in touch with Customer Care @JamesJM?

They'll be happy to check the status of your order. 🙂

James

Re: Galaxy buds live

JamesJM — Thu, 10 Jun 2021 14:17:28 GMT

I just keep getting through to an automated service that doesn't have the option I need, and when I try track my order it's says the tracking information is unavailable. I've been trying for two weeks now and it's still saying the same thing.

Re: Galaxy buds live

James_B — Thu, 10 Jun 2021 14:20:16 GMT

Have you tried the live chat option @JamesJM?

James

Re: Galaxy buds live

JamesJM — Thu, 10 Jun 2021 14:23:20 GMT

I've tried contacting live chat a couple of times to make a complaint but everytime I do is says it's busy.

Re: Galaxy buds live

James_B — Thu, 10 Jun 2021 14:45:25 GMT

Hi @JamesJM,

Are you trying to connect with our chat team via the get in touch page?

James

Re: Galaxy buds live

JamesJM — Thu, 10 Jun 2021 16:52:30 GMT

Yeah but it the live chat says busy when I try.

Re: Galaxy buds live

Christopher_G — Thu, 10 Jun 2021 17:40:52 GMT

I've just checked now and was able to start a chat, @JamesJM.

Could you give it a try again for me please?

Chris