topic Re: Watch order in Archived Posts

Watch order

Winnie90 — Wed, 09 Jun 2021 19:02:48 GMT

Hello,

I ordered a Samsung Galaxy watch, have had the confirmation of purchase email, but no details on delivery etc. When I try to track the order it says its unavailable to at this moment in time.

Does anyone have any advice? Or is it a matter of just being patient? It's just my new phone turned up the next day and I ordered them at the same time.

Thanks all

Re: Watch order

Christopher_B — Thu, 10 Jun 2021 07:22:01 GMT

Hi @Winnie90

Welcome to the community 😊

I get super excited when I have some new tech on the way, so I totally get why you're itching to find out what's going on.

Could I please just check what version Samsung Galaxy watch you ordered, including the colour?

Thanks

Chris

Re: Watch order

Winnie90 — Thu, 10 Jun 2021 07:28:21 GMT

Hi Chris,

Thank you for your reply. It was the Samsung Galaxy Active 2 watch, 40mm in Pink Gold.

Many thanks,

Ceri

Re: Watch order

Christopher_B — Thu, 10 Jun 2021 07:36:15 GMT

@Winnie90 It looks like we are working with Samsung on getting more stock in that version.

I would advise contacting our customer care team so they can look into any updates around this.

Thanks

Chris

Re: Watch order

Winnie90 — Thu, 10 Jun 2021 09:43:07 GMT

Hi Chris,

Thanks again for your reply. I'll get in touch with them.

Thanks for your help.

Take care,

Ceri

Re: Watch order

Christopher_B — Thu, 10 Jun 2021 09:52:56 GMT

@Winnie90 thanks.

Please come back and let us know how you get on.

Thanks

Chris