topic Re: No delivery date in Archived Posts

No delivery date

Nicholaw345 — Thu, 03 Jun 2021 09:18:30 GMT

I ordered the green iPhone 11 yesterday but had no delivery date or text about it what can I do

Re: No delivery date

Schockwave — Thu, 03 Jun 2021 11:28:07 GMT

Welcome to the community,

Did you receive an email with an order number? You could log-in to My EE and click on what’s new and there you should see track my order and will see any updates, otherwise you can ring customer service and they can check this out for you.

You will receive an email/text the evening before delivery from DPD and on the day of delivery with a one hour window. If you have the DPD app, you can also keep a check there.

Unfortunately here in the forums we have no access to accounts etc.

Re: No delivery date

James_B — Thu, 03 Jun 2021 11:29:04 GMT

Hi @Nicholaw345,

Welcome to the EE Community. 🙂

You'll receive a text message with your delivery slot before 8pm on the day before your delivery.

In stock phones are usually dispatched with 24 hours so you should receive an update today.

Hope this helps.

James