topic Re: Help with delivery!,, in Archived Posts

Help with delivery!,,

Lorn_a — Wed, 19 May 2021 18:07:53 GMT

I have ordered a new phone. I missed the delivery from dpd, I tried to rearrange for it to be delivered to a different address or a dpd shop, as I am always at work. Dpd will not allow me to do this and now it has been returned to sender.. spoke to dpd and they advised me to contact EE.. there is no option for my query on customer service number. And can’t get through on online chat.. please can someone help me on how to rearrange delivery and delivery details, as desperate for the phone.. thanks

Re: Help with delivery!,,

Lorn_a — Wed, 19 May 2021 18:09:22 GMT

Re: Help with delivery!,,

XRaySpeX — Wed, 19 May 2021 18:14:03 GMT

@Lorn_a : Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: Help with delivery!,,

Leanne_T — Thu, 20 May 2021 07:12:29 GMT

Morning @Lorn_a

Thanks for coming to the community.

If you can call the number @XRaySpeX has provided, our Mobile Care team will get this looked into for you 🙂

Thanks.

Leanne.

Re: Help with delivery!,,

Lorn_a — Thu, 20 May 2021 17:02:28 GMT

Hi, I tried Those options but still can not get though. Is there any other way of getting though to speaking to someone? Thanks

Re: Help with delivery!,,

Christopher_G — Fri, 21 May 2021 07:01:02 GMT

What happened when you tried to get through, @Lorn_a?

The link to the page that @Leanne_T posted has all of our contact methods on it.

Chris