topic Re: double date not showing on my allowance in Archived Posts

double date not showing on my allowance

sarahwakeford — Sun, 28 Jun 2020 16:44:09 GMT

I have purchased a 50gb mini mifi with double data but only 50gb is showing on my allowance when it should be 100gb. I have checked my order confirmation which says 100gb. Is this normal for double data pay monthly?

Any help or good ways to contact EE? (site says not to phone)

Re: double date not showing on my allowance

Chris_B — Sun, 28 Jun 2020 18:30:13 GMT

@sarahwakeford You can phone you just need to be patient when calling. Just don’t hang up.

Re: double date not showing on my allowance

Katie_B — Mon, 29 Jun 2020 08:20:17 GMT

Hello @sarahwakeford.

Thanks for coming to the community.

Have you been able to speak with a member of our customer care team?

Katie 🙂

Re: double date not showing on my allowance

Petersalvin — Thu, 20 May 2021 16:26:27 GMT

I’m not getting double data I paid for 80gb to 160 I’m only seeing 100

Re: double date not showing on my allowance

James_B — Fri, 21 May 2021 06:53:21 GMT

Hi @Petersalvin,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so a member of the team can make sure you have been given the correct data allowance.

Thanks

James