topic How do i know if my order is accepted? in Archived Posts

How do i know if my order is accepted?

Sulley1 — Tue, 11 May 2021 21:47:43 GMT

I ordered a new phone and plan yesterday, I got a confirmation email, but was wondering if it's all gone through because my plan hasn't updated on your website. And I can't track the phones delivery.

Re: How do i know if my order is accepted?

Leanne_T — Wed, 12 May 2021 07:27:22 GMT

Hi @Sulley1

Thanks for coming to the community.

The price plan will change once the phone has been dispatched.

Which phone did you order? could you also let me know the colour and size please?

Thanks 🙂

Leanne.

Re: How do i know if my order is accepted?

Sulley1 — Wed, 12 May 2021 07:35:00 GMT

I ordered the Samsung galaxy S20 FE 128GB Cloud Navy.

Re: How do i know if my order is accepted?

Leanne_T — Wed, 12 May 2021 07:48:41 GMT

Thanks @Sulley1

The Samsung Galaxy S20 FE 5G, in Cloud Navy is currently showing in stock.

To get an update on your order, please give us a call on 150. Our Mobile Care team will be happy to check this for you 🙂

Leanne.