topic Re: 'order back on track' in Archived Posts

'order back on track'

Chloebo26 — Tue, 11 May 2021 07:53:24 GMT

Hi, I ordered an iPad space grey 12.9" 2 weeks ago. Before it said order confirmed / awaiting confirmation and then on 6th May I received an email to say that order is back on track but nothing since.

What does this mean?

Re: 'order back on track'

Christopher_G — Tue, 11 May 2021 09:44:28 GMT

Hi @Chloebo26

Which memory size did you choose? I'll check our stock levels.

Chris

Re: 'order back on track'

Chloebo26 — Tue, 11 May 2021 09:49:15 GMT

Hi it was the 128gb version

Sent from my iPhone

Re: 'order back on track'

Christopher_G — Tue, 11 May 2021 10:03:08 GMT

OK thanks, @Chloebo26.

I've checked and the delivery guidance at the moment is to expect dispatch when we receive stock from the manufacturer.

As soon as it's ready to deliver, our courier company will be in touch with you.

Thanks for your patience so far.

Chris

Re: 'order back on track'

Chloebo26 — Tue, 11 May 2021 10:17:15 GMT

Do you have any idea possibly how long?

Sent from my iPhone

Re: 'order back on track'

Christopher_G — Tue, 11 May 2021 11:08:21 GMT

I don't have any more info at the moment, @Chloebo26

If you would like to discuss your order, or change to a different available version, I'd recommend speaking to our Mobile Care team.

Chris