topic Re: Upgrade in Archived Posts

Upgrade

Carla231 — Sat, 08 May 2021 21:13:44 GMT

I’ve just done an upgrade from the website and it went through fine. I haven’t had an email confirmation and nothing on my EE account that states order confirmed? Can anyone help please?

Re: Upgrade

Leanne_T — Sun, 09 May 2021 07:58:31 GMT

Hi @Carla231

Thanks for coming to the community.

Do you have any email in your junk/spam folder?

Did you order a new device? if so, can you let me know the model, size and colour?

Speak soon 🙂

Leanne.

Re: Upgrade

Carla231 — Sun, 09 May 2021 08:02:24 GMT

hi @Leanne_T

I haven’t got anything in my junk folder either.

I ordered the iPhone 12 in black. I’m getting worried now thinking I will be charged an extra phone.

Re: Upgrade

Leanne_T — Sun, 09 May 2021 08:07:55 GMT

Thanks @Carla231

It can take time to process the order for you.

Can I just check which size iPhone 12 you have ordered?

Thanks 🙂

Leanne.

Re: Upgrade

Carla231 — Sun, 09 May 2021 09:20:52 GMT

I ordered the 64gb one

thanks

Re: Upgrade

Leanne_T — Sun, 09 May 2021 09:22:56 GMT

Great thanks @Carla231

This is showing in stock.

You will get an email from us, once the order has been processed. If you would like to make sure this has gone through, please give us a call on 150 🙂

Thanks.

Leanne 🙂

Re: Upgrade

Carla231 — Sun, 09 May 2021 09:32:11 GMT

Okay thank you

Sent from my iPhone

Re: Upgrade

Leanne_T — Sun, 09 May 2021 09:33:16 GMT

No problem @Carla231

Thanks 🙂

Leanne.

Re: Upgrade

Carla231 — Sun, 09 May 2021 15:31:03 GMT

Just thought I’d update, the order didn’t actually go though. I rang up and the person I spoke to said it hadn’t even though it shown as complete on website. So I have done it over the phone and will have my new phone tomorrow.

thanks

Re: Upgrade

Christopher_G — Mon, 10 May 2021 07:13:20 GMT

Sorry to hear that, but glad you managed to get sorted, @Carla231.

Thank you for letting us know.

Chris