https://community.ee.co.uk/t5/Archived-Posts/Ordered-a-new-phone/m-p/1049523#M317711 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/857423">@3005</a>&nbsp;</P> <P>&nbsp;</P> <P>Check your spam/junk folders.&nbsp;</P> <P>&nbsp;</P> <P>If EE have asked you to call them then there must be some additional verification needed before you're accepted. They can identify you with your address so I suggest you call them.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 07 May 2021 19:56:19 GMT Northerner 2021-05-07T19:56:19Z https://community.ee.co.uk/t5/Archived-Posts/Ordered-a-new-phone/m-p/1049514#M317710 <P>I went through and placed an order for a new phone and deal but haven't received any email confirmation.</P><P>&nbsp;</P><P>I have made an upfront payment via paypal and can see that payment in process so I know the order did go through but didn't receive an email regarding the order.</P><P>There was just an email saying I need to phone EE and have my order number.</P><P>&nbsp;</P><P>How am I supposed to find this order number without it being sent, and why do I need to phone up?</P> Fri, 07 May 2021 18:25:47 GMT https://community.ee.co.uk/t5/Archived-Posts/Ordered-a-new-phone/m-p/1049514#M317710 3005 2021-05-07T18:25:47Z https://community.ee.co.uk/t5/Archived-Posts/Ordered-a-new-phone/m-p/1049523#M317711 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/857423">@3005</a>&nbsp;</P> <P>&nbsp;</P> <P>Check your spam/junk folders.&nbsp;</P> <P>&nbsp;</P> <P>If EE have asked you to call them then there must be some additional verification needed before you're accepted. They can identify you with your address so I suggest you call them.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 07 May 2021 19:56:19 GMT https://community.ee.co.uk/t5/Archived-Posts/Ordered-a-new-phone/m-p/1049523#M317711 Northerner 2021-05-07T19:56:19Z