topic Can I cancel a return? in Archived Posts

Can I cancel a return?

Stefanwesty1994 — Thu, 06 May 2021 09:24:17 GMT

Hi there, due to corona this is becoming very hard to get anything out of ee, I’m currently emailing them and it is taking well over two days for a reply.
I did a cancellation form for my iPhone 12 Pro Max. But I’ve now decided to cancel it, how do I go about doing this? Again I’ve emailed but I’m hearing nothing

Re: Can I cancel a return?

Stefanwesty1994 — Thu, 06 May 2021 09:26:39 GMT

Hi there.
I was wondering if you can cancel a return?
I requested one a couple of days ago but I’ve changed my mind due to being without a phone if I do.
i have been emailing ee through email but they’re replying every other day which is becoming frustrating.
I have just received the postage bag today. Can I cancel?

Re: Can I cancel a return?

Leanne_T — Thu, 06 May 2021 11:28:56 GMT

Hi @Stefanwesty1994

Thanks for coming to the community.

Can I just check, do you now want to keep the iPhone and contract and cancel the returns request?

Thanks 🙂

Leanne.

Re: Can I cancel a return?

Stefanwesty1994 — Thu, 06 May 2021 11:44:05 GMT

Hi. I do want to keep it

Re: Can I cancel a return?

Stefanwesty1994 — Thu, 06 May 2021 11:44:11 GMT

Hey there. I do want to keep the iPhone

Sent from my iPhone

Re: Can I cancel a return?

Leanne_T — Thu, 06 May 2021 11:59:09 GMT

Great thanks @Stefanwesty1994

If you change your mind after requesting a return, you don’t need to contact us.

If we don’t receive the equipment within 30 days of the return request then we’ll assume you’ll be keeping the goods and your contract will continue to run as normal.

Hope this helps 🙂

Leanne.