topic Order awaiting confirmation in Archived Posts

Order awaiting confirmation

Chloebo26 — Tue, 04 May 2021 07:20:28 GMT

Good Morning,

I ordered an Apple iPad Pro 12.9 online through MY EE app. I had a call after as I have 2 accounts one is for my friend and I have the other. She is having the iPad so I requested it be sent to her address. Anyways After the order the fraud team called me just to check I knew about it and its being sent to another address. This was last Thursday. I received the xko********** number however every time I look on the order tracker it just says Order awaiting confirmation. Please let me know thanks

Rose.

Re: Order awaiting confirmation

Chris_B — Tue, 04 May 2021 08:03:26 GMT

@Chloebo26 If this is for the 2021 iPad Pro It’s not released until may 21. You have an order number so if you want to check anything just call customer service and give the XKO number.

Re: Order awaiting confirmation

Chloebo26 — Tue, 04 May 2021 08:05:41 GMT

Hi no it’s the 2020 iPad

Re: Order awaiting confirmation

Leanne_T — Tue, 04 May 2021 08:12:14 GMT

Hi @Chloebo26

Thanks for coming to the community.

Which colour and size did you order?

Thanks 🙂

Leanne.

Re: Order awaiting confirmation

Chloebo26 — Tue, 04 May 2021 08:25:10 GMT

Hi Leanne,

It was 128gb space grey 12.9 inch

Sent from my iPhone

Re: Order awaiting confirmation

Leanne_T — Tue, 04 May 2021 08:31:23 GMT

Hi @Chloebo26

Thanks for coming back to me.

I've sent you a private message on here for some extra details 🙂

Leanne.