topic Re: tracking my order in Archived Posts

tracking my order

sharky2 — Mon, 03 May 2021 17:08:47 GMT

Re: tracking my order

Schockwave — Mon, 03 May 2021 17:24:10 GMT

Hello @sharky2 ,

Welcome to the community,

Could you give us some more information, please, as not sure what your problem is?

Have you received an email with your order number and when did you place it?

Re: tracking my order

sharky2 — Mon, 03 May 2021 17:28:09 GMT

I ordered a TV a Samsung phone and sim card. got an E mail making my order up but had to phone 0800 number. couldn't get through now I can't track my order by any means

Re: tracking my order

sharky2 — Mon, 03 May 2021 17:30:29 GMT

I apologise yes got tracking number and an E mail saying E E advisor will call me tomorrow

Re: tracking my order

Schockwave — Mon, 03 May 2021 17:34:02 GMT

@sharky2 , have you tried ringing customer service to find out what is going on? They should be able to let you know. Do you not have the email with your order number? If you are already an EE customer, you can ring them on 150, otherwise there is an 0800 number to ring them on, which you can find in the contact us.

Thank you for the update, hopefully they will ring you, otherwise you can do this yourself as per above.

Re: tracking my order

sharky2 — Mon, 03 May 2021 17:38:44 GMT

yes I have the E mail and tracking number thank you I was just told to phone the 0800 number to get things started. I can't get through to the 0800 number.

Re: tracking my order

Schockwave — Mon, 03 May 2021 17:43:06 GMT

@sharky2 , you will just have to be patient, as customer service may be busy, I got through to them Saturday and yesterday with using 150, it may be easier to get through to them tomorrow, good luck.

Re: tracking my order

Leanne_T — Tue, 04 May 2021 07:12:27 GMT

Morning @sharky2

Thanks for coming to the community 🙂

If you can try calling us today the team will be able to check the order for you.

If you are new to EE and don't have an EE mobile to call 150, you can call us on 0800 956 6000.

Let us know how you get on 🙂

Leanne.