https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1047914#M317639 <P>ee is sending offers that I can upgrade my phone but I can not do anything online and the assistants write that I can but nothing changes, it is probably easier to switch to another company as they treat the customer like this after 10 years</P> Thu, 29 Apr 2021 20:20:10 GMT robert471 2021-04-29T20:20:10Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1047914#M317639 <P>ee is sending offers that I can upgrade my phone but I can not do anything online and the assistants write that I can but nothing changes, it is probably easier to switch to another company as they treat the customer like this after 10 years</P> Thu, 29 Apr 2021 20:20:10 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1047914#M317639 robert471 2021-04-29T20:20:10Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1047972#M317640 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/994193">@robert471</a>.</P> <P>&nbsp;</P> <P>Welcome to the EE Community.</P> <P>&nbsp;</P> <P>What happens when you try to upgrade online?</P> <P>&nbsp;</P> <P>Do you get an error message?</P> <P>&nbsp;</P> <P>Are you due an upgrade?</P> <P>&nbsp;</P> <P>Jon</P> Fri, 30 Apr 2021 07:57:06 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1047972#M317640 Jon_K 2021-04-30T07:57:06Z